:root{
  --lilac-50:#f6f1ff; --lilac-100:#ece1ff; --lilac-200:#d9c2ff; --lilac-400:#a98bff; --lilac-600:#7c5cff;
  --blue-50:#eef4ff; --blue-200:#c5d8ff; --blue-500:#6f8dff;
  --pink-50:#fff0f7; --pink-200:#ffc8dd; --pink-500:#ff7aa8;
  --ink:#2b2150; --ink-soft:#5a4f80; --muted:#8a82a8;
  --bg:#fbf8ff; --card:#ffffff; --border:#ece6ff;
  --ok:#3ec28f; --warn:#ffb547; --danger:#ff6b8a;
  --shadow:0 6px 24px rgba(124,92,255,.10);
  --radius:14px;
}
*{box-sizing:border-box}
html,body{margin:0;padding:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,sans-serif;background:var(--bg);color:var(--ink)}

/* ===== ANIMAÇÕES GLOBAIS ===== */
@keyframes fadeIn { from { opacity: 0 } to { opacity: 1 } }
@keyframes pageIn {
  from { opacity: 0; transform: translateY(14px) }
  to   { opacity: 1; transform: translateY(0) }
}
@keyframes modalIn {
  from { opacity: 0; transform: scale(.94) translateY(8px) }
  to   { opacity: 1; transform: scale(1)    translateY(0) }
}
@keyframes shimmer {
  0%   { background-position: -400px 0 }
  100% { background-position: 400px 0 }
}
@keyframes spin { to { transform: rotate(360deg) } }
@keyframes loaderSlide {
  0%   { transform: translateX(-100%) }
  50%  { transform: translateX(40%) }
  100% { transform: translateX(120%) }
}

.top-loader {
  position: fixed; top: 0; left: 0; right: 0; height: 3px;
  background: transparent; z-index: 9999; pointer-events: none;
  opacity: 0; transition: opacity .2s; overflow: hidden;
}
.top-loader.show { opacity: 1 }
.top-loader::after {
  content: ""; display: block; height: 100%; width: 40%;
  background: linear-gradient(90deg, var(--lilac-600), var(--pink-500), var(--lilac-600));
  border-radius: 2px;
  animation: loaderSlide 1.1s ease-in-out infinite;
}

.skeleton {
  background: linear-gradient(90deg, #f0eaff 0%, #f9f5ff 50%, #f0eaff 100%);
  background-size: 800px 100%;
  animation: shimmer 1.4s infinite linear;
  border-radius: 6px;
  display: inline-block;
  height: 14px;
}

button{font-family:inherit;cursor:pointer;border:none;border-radius:10px;padding:10px 16px;font-weight:600;transition:transform .15s, box-shadow .2s, background .2s}
button:active{transform:scale(.97)}
input,select,textarea{font-family:inherit;border:1px solid var(--border);border-radius:10px;padding:10px 12px;background:#fff;color:var(--ink);width:100%;outline:none;transition:.2s}
input:focus,select:focus,textarea:focus{border-color:var(--lilac-400);box-shadow:0 0 0 3px var(--lilac-100)}
label{font-size:13px;font-weight:600;color:var(--ink-soft);display:block;margin-bottom:6px}
.btn-primary{background:linear-gradient(135deg,var(--lilac-600),var(--blue-500));color:#fff}
.btn-primary:hover{transform:translateY(-1px);box-shadow:var(--shadow)}
.btn-ghost{background:transparent;color:var(--ink-soft)}
.btn-ghost:hover{background:var(--lilac-50)}
.btn-danger{background:#fff0f3;color:var(--danger)}
.badge{display:inline-block;padding:4px 10px;border-radius:999px;font-size:12px;font-weight:700;text-transform:capitalize}
.st-aberto{background:#e7f0ff;color:#3656c6}
.st-em_andamento{background:#fff5e1;color:#a26a00}
.st-aguardando{background:#f1ecff;color:#6041d0}
.st-resolvido{background:#e1f7ed;color:#1f7a52}
.st-fechado{background:#eee8ff;color:#5b3fd6}
.pri-baixa{background:#eef9f3;color:#2a8c63}
.pri-media{background:#fff5e1;color:#a26a00}
.pri-alta{background:#ffe7ec;color:#c43757}
.pri-critica{background:#fde2e8;color:#a01438}

/* AUTH */
.auth-wrap{min-height:100vh;display:grid;place-items:center;padding:20px;background:
  radial-gradient(circle at 20% 20%, var(--pink-50), transparent 40%),
  radial-gradient(circle at 80% 30%, var(--blue-50), transparent 45%),
  radial-gradient(circle at 50% 90%, var(--lilac-100), transparent 50%);}
.auth-card{background:var(--card);border-radius:24px;padding:36px;width:100%;max-width:420px;box-shadow:var(--shadow);border:1px solid var(--border);animation:modalIn .45s cubic-bezier(.2,.9,.3,1.2)}
.auth-card h1{margin:0 0 6px;font-size:26px;background:linear-gradient(135deg,var(--lilac-600),var(--pink-500));-webkit-background-clip:text;background-clip:text;color:transparent}
.auth-card p.sub{margin:0 0 24px;color:var(--muted);font-size:14px}
.auth-tabs{display:flex;background:var(--lilac-50);border-radius:10px;padding:4px;margin-bottom:20px}
.auth-tabs button{flex:1;background:transparent;color:var(--ink-soft);padding:8px}
.auth-tabs button.active{background:#fff;color:var(--lilac-600);box-shadow:0 2px 6px rgba(124,92,255,.12)}
.field{margin-bottom:14px}
.err{color:var(--danger);font-size:13px;margin-top:8px;min-height:18px}

/* APP */
.app{display:grid;grid-template-columns:240px 1fr;min-height:100vh}
.sidebar{background:#fff;border-right:1px solid var(--border);padding:24px 18px;display:flex;flex-direction:column;gap:6px;position:sticky;top:0;height:100vh}
.logo{font-weight:800;font-size:20px;margin-bottom:24px;background:linear-gradient(135deg,var(--lilac-600),var(--pink-500));-webkit-background-clip:text;background-clip:text;color:transparent}
.nav-item{display:flex;align-items:center;gap:10px;padding:11px 14px;border-radius:10px;color:var(--ink-soft);font-weight:600;font-size:14px;cursor:pointer;transition:.15s}
.nav-item:hover{background:var(--lilac-50);color:var(--lilac-600)}
.nav-item.active{background:linear-gradient(135deg,var(--lilac-100),var(--pink-50));color:var(--lilac-600)}
.nav-item .ico{width:18px;text-align:center}
.user-box{margin-top:auto;padding:14px;background:var(--lilac-50);border-radius:12px;font-size:13px}
.user-box b{display:block;color:var(--ink)}
.user-box small{color:var(--muted);text-transform:capitalize}
.user-box button{margin-top:8px;width:100%;background:#fff;color:var(--danger);font-size:12px;padding:7px}

.main{padding:32px 40px;overflow-x:hidden}
.page-header{display:flex;justify-content:space-between;align-items:center;margin-bottom:24px;flex-wrap:wrap;gap:12px}
.page-header h2{margin:0;font-size:24px}
.page-header p{margin:4px 0 0;color:var(--muted);font-size:14px}

.stats{display:grid;grid-template-columns:repeat(auto-fit,minmax(180px,1fr));gap:16px;margin-bottom:28px}
.stat-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:18px;box-shadow:var(--shadow)}
.stat-card .lbl{font-size:12px;color:var(--muted);text-transform:uppercase;letter-spacing:.5px;font-weight:700}
.stat-card .val{font-size:28px;font-weight:800;margin-top:6px}
.stat-card.purple .val{color:var(--lilac-600)}
.stat-card.blue .val{color:var(--blue-500)}
.stat-card.pink .val{color:var(--pink-500)}
.stat-card.green .val{color:var(--ok)}

.toolbar{display:flex;gap:10px;margin-bottom:18px;flex-wrap:wrap}
.toolbar input,.toolbar select{max-width:220px}

.card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:22px;box-shadow:var(--shadow);margin-bottom:18px}
.grid-2{display:grid;grid-template-columns:1fr 1fr;gap:14px}
@media(max-width:700px){.grid-2{grid-template-columns:1fr}}

table{width:100%;border-collapse:collapse}
th,td{text-align:left;padding:12px 14px;border-bottom:1px solid var(--border);font-size:14px}
th{font-size:12px;text-transform:uppercase;color:var(--muted);font-weight:700;letter-spacing:.5px;background:var(--lilac-50)}
tr.row-click{cursor:pointer;transition:.15s}
tr.row-click:hover{background:var(--lilac-50)}

/* MODAL */
.modal-bg{position:fixed;inset:0;background:rgba(43,33,80,.4);display:none;align-items:center;justify-content:center;padding:20px;z-index:100;backdrop-filter:blur(4px)}
.modal-bg.show{display:flex;animation:fadeIn .2s ease-out}
.modal{background:#fff;border-radius:20px;padding:28px;width:100%;max-width:680px;max-height:90vh;overflow-y:auto;box-shadow:0 20px 60px rgba(43,33,80,.25);animation:modalIn .28s cubic-bezier(.2,.9,.3,1.2)}
.modal h3{margin:0 0 18px;font-size:20px}
.modal .close{float:right;background:transparent;color:var(--muted);padding:4px 10px;font-size:22px}

/* Animação de entrada de página */
.page-anim { animation: pageIn .35s cubic-bezier(.2,.7,.3,1) both }
.page-anim .stat-card,
.page-anim .kb-card,
.page-anim .card { animation: pageIn .45s cubic-bezier(.2,.7,.3,1) both }
.page-anim .stat-card:nth-child(1) { animation-delay: .04s }
.page-anim .stat-card:nth-child(2) { animation-delay: .08s }
.page-anim .stat-card:nth-child(3) { animation-delay: .12s }
.page-anim .stat-card:nth-child(4) { animation-delay: .16s }
.page-anim .stat-card:nth-child(5) { animation-delay: .20s }
.page-anim tbody tr { animation: pageIn .35s ease-out both }
.page-anim tbody tr:nth-child(1) { animation-delay: .04s }
.page-anim tbody tr:nth-child(2) { animation-delay: .07s }
.page-anim tbody tr:nth-child(3) { animation-delay: .10s }
.page-anim tbody tr:nth-child(4) { animation-delay: .13s }
.page-anim tbody tr:nth-child(5) { animation-delay: .16s }
.page-anim tbody tr:nth-child(6) { animation-delay: .19s }
.page-anim tbody tr:nth-child(7) { animation-delay: .22s }

.timeline{border-left:2px solid var(--lilac-100);padding-left:16px;margin-top:14px}
.timeline-item{margin-bottom:14px;position:relative}
.timeline-item::before{content:"";position:absolute;left:-22px;top:6px;width:10px;height:10px;border-radius:50%;background:var(--lilac-400)}
.timeline-item .meta{font-size:12px;color:var(--muted)}
.timeline-item .text{font-size:14px;margin-top:2px}
.comment{background:var(--lilac-50);border-radius:12px;padding:12px 14px;margin-bottom:8px}
.comment .meta{font-size:12px;color:var(--muted);margin-bottom:4px}

.empty{text-align:center;padding:50px 20px;color:var(--muted)}
.empty .big{font-size:48px;margin-bottom:8px}

.kb-grid{display:grid;grid-template-columns:repeat(auto-fill,minmax(280px,1fr));gap:16px}
.kb-card{background:#fff;border:1px solid var(--border);border-radius:var(--radius);padding:20px;box-shadow:var(--shadow);cursor:pointer;transition:.2s}
.kb-card:hover{transform:translateY(-3px);border-color:var(--lilac-200)}
.kb-card h4{margin:0 0 8px;color:var(--lilac-600)}
.kb-card p{margin:0;font-size:13px;color:var(--ink-soft);display:-webkit-box;-webkit-line-clamp:3;-webkit-box-orient:vertical;overflow:hidden}
.tag{display:inline-block;background:var(--pink-50);color:var(--pink-500);font-size:11px;padding:3px 8px;border-radius:6px;margin-top:10px;font-weight:700}

/* ===== MOBILE: topbar + drawer lateral ===== */
.mobile-topbar {
  display: none;
  position: sticky; top: 0; z-index: 50;
  background: #fff;
  border-bottom: 1px solid var(--border);
  padding: 14px 18px;
  align-items: center;
  gap: 14px;
}
.mobile-topbar .hamburger {
  background: var(--lilac-50);
  border-radius: 10px;
  padding: 10px 12px;
  font-size: 18px;
  line-height: 1;
  color: var(--lilac-600);
}
.mobile-topbar .logo { font-size: 18px; margin: 0 }
.drawer-overlay {
  display: none;
  position: fixed; inset: 0;
  background: rgba(43,33,80,.45);
  backdrop-filter: blur(3px);
  z-index: 90;
  animation: fadeIn .25s ease-out;
}
.drawer-overlay.show { display: block }

@media (max-width: 820px) {
  .app { grid-template-columns: 1fr }
  .mobile-topbar { display: flex }

  /* Sidebar vira drawer off-canvas */
  .sidebar {
    position: fixed;
    top: 0; left: 0;
    width: 270px; max-width: 82vw;
    height: 100vh;
    flex-direction: column;
    gap: 6px;
    padding: 24px 18px;
    transform: translateX(-100%);
    transition: transform .3s cubic-bezier(.2,.7,.3,1);
    z-index: 100;
    box-shadow: 8px 0 32px rgba(43,33,80,.15);
  }
  .sidebar.open { transform: translateX(0) }

  .logo { font-size: 22px; margin-bottom: 20px; width: 100% }
  .nav-item { flex: none; justify-content: flex-start; padding: 12px 14px }
  .nav-item span:not(.ico) { display: inline }   /* volta o texto */
  .user-box { width: 100%; margin-top: auto }

  .main { padding: 20px 16px }
  .page-header h2 { font-size: 22px }
  .stats { grid-template-columns: repeat(2, 1fr); gap: 12px }
  .stat-card { padding: 14px }
  .stat-card .val { font-size: 24px }

  /* Tabelas com scroll horizontal interno */
  .card { padding: 0 !important }
  .card > table,
  .card > div > table { min-width: 720px }
  .card { overflow-x: auto !important; -webkit-overflow-scrolling: touch }

  .toolbar { gap: 8px }
  .toolbar input, .toolbar select { max-width: none; flex: 1 1 140px }

  .modal { padding: 22px; border-radius: 18px }
  .modal h3 { font-size: 18px }
  .grid-2 { grid-template-columns: 1fr }

  .kb-grid { grid-template-columns: 1fr }

  .auth-card { padding: 32px 26px }
  .auth-card h1 { font-size: 26px }
}